Sunday, January 23

Advice

3 Things to Consider Before Implementing AI with Human Voice in Your Call Center
Advice, AI, Innovation, News, Robots

3 Things to Consider Before Implementing AI with Human Voice in Your Call Center

There are several things you can do to increase productivity in a call center. One of the first things that comes to mind is artificial intelligence (AI). This cuts down on the number of real people you need to hire to keep the business running smoothly. While AI has come a long way, nothing is ever completely perfected. So, if you’re thinking about adding AI with human voice in your call center, consider these three things first: Combining AI interaction and real person interaction While business for employers is generally about the numbers, for the customer, it’s more about feeling positively about a brand. This tends to come from a sense of a “personal touch” that keeps them coming back. However, customers still want a balance to cope with their busy lives. According to McKi...
Eurotech: On edge computing trends, the future of Industry 4.0, and bringing it all together
Advice, Innovation, News

Eurotech: On edge computing trends, the future of Industry 4.0, and bringing it all together

Edge computing, seen by many industry pundits and analysts as a key piece of the jigsaw in enabling technological convergence, is at a tipping point today. According to a report from Frost & Sullivan, by 2022 90% of industrial enterprises will be utilising edge computing. Many technology vendors are therefore advocating edge’s potential – The post Eurotech: On edge computing trends, the future of Industry 4.0, and bringing it all together appeared first on Internet of Things News.Cloud, Data & Analytics, Devices, Enterprise, IIoT, IoT
Shifting smart priorities amid the Covid-19 pandemic: A guide
Advice

Shifting smart priorities amid the Covid-19 pandemic: A guide

  Across the globe, governments have fast tracked the use of mobile and IoT technologies in the fight against Coronavirus. At the same time, leading cities are supporting shared bike schemes and dedicated cycle routes. They are also evaluating the viability of public transport systems where ridership has decreased by as much as 90% . The post Shifting smart priorities amid the Covid-19 pandemic: A guide appeared first on Internet of Things News.Development, Enterprise, IoT, Standards